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Utilities Division
Utility Billing Questions
2416 N. Essex Ave.
Hernando, Florida 34442
(352) 352-746-2460 or
1-(866) 746-2460
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Most of the Water Resources Department is made up of the Utilities Division. The division is
probably the fastest growing enterprise in the county having increased from fewer than 5,000
customers in the year 2000 to over 21,400 customers today. That's an average growth rate of 20
percent per year.
The division operates 23 water production facilities capable of pumping up to 32 million
gallons per day and nine wastewater treatment facilities capable of treating 1.9 million gallons
per day.
As an enterprise fund, the division's funding source is through user fees and it operates
under strict state and federal mandates. Each facility undergoes rigorous testing to ensure
specific permit conditions are met.
The division supplies potable water directly to over 5,000 customers and to the Ozello Water
Association and Apache Shores through bulk water agreements. Agreements have also been made to
supply potable water to the City of Crystal River and Beverly Hills/Rolling Oaks Utilities
during emergency situations.
The division continues to expand. The county’s Water Quality programs are jointly
funded projects -- including considerable amount of state grants to expand service into our
environmentally sensitive coastal areas.
Large areas in Homosassa and Chassahowitzka will be added this year, which will allow the
county to serve an additional 1,700 households in those areas and allow for the removal of
septic tanks that are contributing to degradation of the county’s coastal waters. In
addition, the county is expanding its wastewater system to take package wastewater treatment
systems off line in the coastal regions. Another five of those will be removed this coming year.
The county is aggressively pursuing a capital improvement program through the implementation
of three master plans, one each for water, wastewater and reuse water.
On the water initiative, the Utility Division is extending water mains where practical to
interconnect systems for both greater reliability and to reduce costs. On the wastewater
treatment initiative, the Utilities Division is expanding its Meadowcrest plant from a capacity
of half a million gallons per day to two million gallons per day. This will provide sufficient
capacity to handle another eight years of growth and expansion in the central part of the county.
Concurrent with the expansion of Meadowcrest, the county is upgrading the facility to be able
to produce treated wastewater of such a quality that it can be reused. The county will similarly
be upgrading the wastewater treatment facility in Sugarmill Woods. Both will provide treated
water to nearby golf courses, thus reducing the golf courses’ groundwater withdrawals for
irrigation.
On an annual basis, the two plants will reduce groundwater withdrawals by up to half a
billion gallons per year at current flow rates and depending on growth, that figure could
eventually double.
Finally, the department is also managing the studies required under state and federal laws to
prepare for controlling and treating storm water runoff. The division is about seven years into
a 10 year program in surveying and mapping each of 20 defined drainage basins in the county. In
the next three years, these will be completed, and design of storm water retention and treatment
facilities will begin.
The county is also planning and installing improvements where stormwater flows directly from
areas such as parking lots directly into nearby water bodies. The county has purchased land in
areas where the division has determined that stormwater retention and treatment will need to
occur.
The mission of the Utilities Division is to provide safe, dependable
and aesthetically pleasing potable water and environmentally sensitive wastewater
effluent; being open and responsive to customers' needs to enhance their awareness
of the value and quality of our services; while working in the most cost-effective
and efficient manner possible. These ongoing efforts help us to operate a more
cost-effective operation while helping to eliminate pollution in Citrus County's
lakes.
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